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Consumer Rights - Cancellation and Return Conditions

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2.     Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other laws in force regarding the sale and delivery of the product they purchase.

3.     Cargo fees, which are the product shipping costs, will be paid by the buyers.

4.     Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyers may terminate the contract.

5.     The purchased product must be delivered complete and in accordance with the qualifications specified in the order and with documents such as the warranty certificate and user manual, if any.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of learning about this situation. The total price must be returned to the Buyer within 14 days.


IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.


PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

1. If, after the product is delivered, it is determined that the credit card used by the Buyer for payment was used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the contracted product to the SELLER within 3 days, the shipping costs of which will be borne by the SELLER.


IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORSE REASONS:


1. If force majeure reasons that the Seller cannot foresee occur and the product cannot be delivered on time, the situation will be notified to the Buyer. The Buyer may request the cancellation of the order, replacement of the product with a similar one or postponement of delivery until the obstacle is eliminated. If the Buyer cancels the order; if the payment was made in cash, this fee will be paid to the Buyer in cash within 14 days from the cancellation. If the Buyer made the payment by credit card and cancels, the product fee will be returned to the bank within 14 days from the cancellation, but it is possible for the bank to transfer the amount to the Buyer's account within 2-3 weeks.


BUYER'S OBLIGATION TO CHECK THE PRODUCT:


1. The Buyer will inspect the goods/services subject to the contract before receiving them; will not accept damaged and defective goods/services such as crushed, broken, torn packaging, etc. from the cargo company. The goods/services received shall be deemed to be undamaged and intact. The BUYER shall protect the goods/services with care after delivery. If the right of withdrawal is to be used, the goods/services shall not be used. The invoice shall also be returned together with the product.


RIGHT OF WITHDRAWAL:

1.     The BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the date of delivery of the purchased product to him/her or to the person/organization at the address he/she has indicated, without assuming any legal or criminal liability and without giving any reason, provided that he/she notifies the SELLER via the contact information below.


1. SELLER'S CONTACT INFORMATION FOR NOTIFICATION OF RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: AVEGRO/ INDIVIDUAL COMPANY ADDRESS: HACIOĞLU MH, 5061 SK.,NO:26, APARTMENT:1, ERENLER/SAKARYA

EMAIL: [email protected]

TEL: 5542032744

FAX:


PERIOD OF RIGHT OF WITHDRAWAL:

1.     If the Buyer purchases a service, this 14-day period begins as of the date the contract is signed. The right of withdrawal cannot be used in service contracts where the service is started with the consumer's approval before the end of the right of withdrawal period.


2.     Expenses arising from the exercise of the right of withdrawal belong to the SELLER.

3. In order to exercise the right of withdrawal, it is required that a written notification be made to the SELLER by registered mail, fax or e-mail within 14 (fourteen) days and that the product has not been used within the framework of the "Products for which the Right of Withdrawal Cannot Be Used" provisions set forth in this contract.


USE OF THE RIGHT OF WITHDRAWAL:


1. The invoice of the product delivered to the 3rd party or the BUYER, (If the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning it. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

2. Return form, The products to be returned must be delivered complete and undamaged, together with their box, packaging and standard accessories, if any.


RETURN CONDITIONS:

1. The SELLER is obliged to return the total price and the documents that put the BUYER under debt to the BUYER within 10 days from the date of receipt of the notice of withdrawal and to receive the goods back within 20 days.


2. If the value of the goods decreases due to a reason caused by the BUYER's fault or if return becomes impossible, the BUYER shall compensate the SELLER for the damages in proportion to the fault.is obliged to do so. However, the BUYER is not responsible for any changes or deteriorations that occur due to the proper use of the goods or product within the period of the right of withdrawal.


3. If the campaign limit amount set by the SELLER is dropped due to the use of the right of withdrawal, the discount amount used within the scope of the campaign will be canceled.


4. Cancellation can be made for normal products as long as they are not shipped.


5. Returns are made within 7 days, and if the product's special box is wrapped in pata as it was sent and the product is returned undamaged, the return will be accepted. If the product box is not sent as it was sent and is damaged, the product return will not be accepted. It is mandatory for the product to be placed in the separator inside the specially designed box so that it does not deform. In case of return, the shipping fee belongs to the buyer.


6. In order for the return to be accepted, the product label must not be removed.





PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED:

1. According to the Regulation, it is not possible to return underwear, swimsuits and bikini bottoms, make-up materials, disposable products, goods that are prepared at the request of the BUYER or clearly in line with their personal needs and are not suitable for return, goods that are in danger of rapid deterioration or whose expiration date is likely to pass, products that are not suitable for return in terms of health and hygiene if the packaging is opened by the BUYER after delivery to the BUYER, products that are mixed with other products after delivery and cannot be separated by their nature, goods related to periodical publications such as newspapers and magazines, other than those provided within the scope of the subscription agreement, services performed instantly in electronic environment or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, if the packaging is opened by the BUYER. In addition, it is not possible to use the right of withdrawal for services that have started to be performed with the consumer's approval before the expiration of the right of withdrawal period, as required by the Regulation.


2. In order for cosmetic and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untested, undamaged and unused.


3. There is no cancellation or return for specially designed products.





DEFAULT AND LEGAL CONSEQUENCES

1. The BUYER accepts, declares and undertakes that if he/she defaults when making payment transactions by credit card, he/she will pay interest within the framework of the credit card agreement with the cardholder bank and will be liable to the bank. In this case, the relevant bank may take legal action; may demand the expenses and attorney fees from the BUYER and in any case, in case the BUYER defaults due to its debt, the BUYER accepts to pay the loss and damages incurred by the SELLER due to the delayed performance of the debt.


PAYMENT AND DELIVERY

1. You can make the payment to any of our ............, ........., bank accounts (TL) by making a Bank Transfer or EFT (Electronic Fund Transfer).

2. You can benefit from online single payment or online installment opportunities with your credit cards through our website. In your online payments, the amount will be withdrawn from your credit card at the end of your order.